Privacy Statement

HG TREE SERVICES

Qualified Arborists

We collect personal information from you, including information about your:

name
contact information
location
interactions with us
billing or purchase information

We collect your personal information in order to:

Provide you with a service on your property
To invoice you for this service, and follow up for future service

Providing some information is optional. If you choose not to enter an address, name, phone number, or email address, we'll be unable to provide a quote for tree or stump grinding services or be able to complete these services.

We keep your information safe by storing it in a secure password-protected CRM and only allowing managerial staff to access it.

You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected, get in touch with our office team.

Privacy Policy Statement

Effective Date: 1 December 2024

HG Tree Services (“we,” “our,” or “us”) is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, hgtreeservices.co.nz, or engage with our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: When you fill out our contact form, we collect information such as your name, email address, phone number, and any other details you choose to provide us. Photographs, videos and digital media collected in the course of providing services to you.
Usage Data: We automatically collect certain information about your interaction with our website, including IP addresses, browser type, pages visited, and the date and time of your visit. This helps us understand how visitors use our site and improve our services.
Cookies: Our website uses cookies to enhance your experience and remember your preferences. You can control your cookie settings through your browser.

2. How We Use Your Information

We may use your personal information for the following purposes:

To Provide and Improve Our Services: We use your information to respond to enquiries, process requests, and deliver our arborist services.
To Communicate with You: We may use your contact information to send you updates or respond to your queries.
To Analyse Website Usage: Usage data helps us understand how our website performs and make improvements based on visitor behaviour.
For Legal Compliance: We may use and share your information as necessary to comply with legal obligations or respond to lawful requests from government authorities.

3. Sharing Your Information

We respect your privacy and will only share your information under the following circumstances:

With Service Providers: We may share information with trusted third-party providers who assist us in website operations, analytics, and other functions.
For Legal Reasons: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
Business Transfers: If HG Tree Services undergoes a merger, acquisition, or asset sale, your information may be transferred to the new entity, and you will be notified accordingly.

4. Protecting Your Information

We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure. However, please note that no method of internet transmission or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Your Rights

Under the New Zealand Privacy Act 2020, you have the following rights regarding your personal information:

Access: You may request a copy of the personal information we hold about you.
Correction: If you believe the information we hold about you is incorrect, you have the right to request a correction.

To exercise any of these rights, please contact us at hg.treeservices@gmail.com

6. Cookies and Tracking Technologies

We use cookies and similar technologies on our website to improve your browsing experience and personalise your interactions with us. Cookies are small files stored on your device that help us remember your preferences. You can disable cookies in your browser settings, though this may affect your experience on our site.

7. Links to Other Websites

Our website may contain links to external sites that are not operated by us. Please note that we have no control over the content and practices of these third-party sites, and we cannot accept responsibility for their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically. Changes take effect immediately upon posting.

9. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please contact us at:

HG Tree Services
Rangiora
Phone: 022 642 8532
Email: hg.treeservices@gmail.com